Yann Zane

Uncertainty is an increasingly important factor in strategic analysis. As many researchers and practitioners found out, traditional analytical tools, which try to predict the future, seldom provide sufficient capability to account for the complexity of a highly uncertain environment. […]

Business process outsourcing (BPO) benefits both the client and the service provider. For the client, the benefits can be significantly greater than the cost savings from the pure information technology (IT) outsourcing frequently deployed in the past. […]